Part 3 of the Trust & Leadership series. Part 1 examined what happens when public leadership breaks trust. Part 2 explored why trust rebuilds differently than most leaders assume. This installment considers why voters sometimes revisit earlier judgments, and what changed conditions, evidence, and alternatives reveal about how people reassess leadership. There is wins. Another...
There is a challenge many successful organizations encounter that is easy to misdiagnose. From the outside, it may appear to be a communication problem. The organization needs a clearer message.A stronger story.A better explanation of what it does. But often, the issue is deeper. The organization is not difficult to understand because it lacks value....
Part 2 of the Trust & Leadership series. Part 1 explored what happens when public leadership breaks trust. This installment examines why trust rebuilds differently than most leaders assume. There is a common assumption that trust rebuilds the same way it breaks. That assumption is wrong. Most people believe trust is damaged by a single...
Here’s when your outcome was already decided By Christopher D. ThomasFounder, inMMGroup Most leaders believe they will be judged by outcomes. Performance. Results. Execution. The visible end of the system. But by the time a system is being evaluated, the outcome has already been shaped. Not by performance. By decisions made earlier, when the structure...